National Occupational Competency Testing Institute (NOCTI) Business Practice Exam 2025 - Free NOCTI Business Practice Questions and Study Guide

Utilizing open communication and mediation strategies is the recommended method for resolving conflicts in the workplace because it fosters a collaborative environment where all parties feel heard and respected. Open communication allows individuals to express their concerns and feelings, which is essential in understanding differing perspectives. Mediation involves a neutral third party facilitating a discussion to help those involved find common ground and develop mutually acceptable solutions. This approach not only resolves the conflict but also strengthens relationships among employees, promotes teamwork, and helps create a more positive workplace culture.

In contrast, encouraging competition among employees can exacerbate tensions and lead to further conflict rather than resolution. Involving legal counsel in every situation can escalate conflicts unnecessarily and may not always be appropriate, as many issues can be resolved without legal intervention. Reassigning roles immediately without discussion typically fails to address the underlying issues causing the conflict, potentially leading to dissatisfaction and further discord within the team. Thus, open communication and mediation serve as effective, proactive strategies that align with best practices in conflict resolution.